Advice on using online marketplaces

Buyers beware, as thousands of customers report being ripped off on online marketplaces.  Lewes District Citizens Advice’s tips for using online marketplaces:

 Check the product details

This should include: photos; a description; cost of the item; delivery charges; contact details for the seller; and any cancellation rights.

It should be clear if it’s being sold by a trader or private seller – this is important as your rights are different.

Read previous reviews for potential issues, but watch out for fake reviews. “..too good to be true, it probably is!”

Take screenshots of the item you want to buy

This will help if the item you receive is different to what you saw on the website.

Use a payment method that protects you

You’ll have a better chance of getting your money back if there’s a problem by using a card or Paypal, particularly if it’s an overseas seller. Avoid paying by bank transfer.

Go back to the seller if there’s a problem

Explain what’s happened, how you’d like them to fix it and give a deadline for them to respond.

Getting your money back from a private seller

The product description must be accurate; if information is missing you won’t be able to ask for your money back.

If the item doesn’t match the photos on the website, you may also have grounds to get a refund.


Call us on 03444 111444, visit one of our offices in Newhaven, Lewes or Seaford or check out our website