Helpful information from Citizens Advice about Universal Credit

When you apply for Universal Credit you agree to a Claimant Commitment with your work coach. This is the record of responsibilities that you accepted in order to receive Universal Credit payments. Your Claimant Commitment will be updated each time you see your work coach.

When you agree to your Claimant Commitment you are allocated to one of four work-related activity groups. These set out the tasks you’re expected to complete in order to receive your full benefit payment. Check these online, or you will have been given a paper copy explaining which group you’re in and what tasks you’ll have to do regularly, e.g. writing your CV, signing up for job alerts or applying for vacancies.

You should keep a record of the tasks you’ve completed and how long they took in your Universal Credit online journal, or in a diary if you’re not online.

If you applied for Universal Credit for the first time since the outbreak of COVID-19, you may not have a Claimant Commitment yet. Those who claimed before, will have had their Claimant Commitment suspended during the outbreak and had no work-related requirements imposed.

From 1 July The Department for Work and Pensions (DWP) will be calling all claimants to help them to prepare for work, so you should be contacted.

The DWP will tailor your work-related requirements to reflect your circumstances e.g. shielding, or have childcare responsibilities because of COVID restrictions.

Citizens Advice Helplines

  • Adviceline call 03444 111 444. Monday- Friday 9am to 5pm.
  • Email advice
  • Chat online to an advisor on our website
  • Consumer Helpline on 0808 223 1133
  • Universal Credit Help to Claim line 0800 1448444.